REINHARD ATHENS
Our jewellery process and commitments
Words of Trust · Client reviews
Personal creation. Clear agreement. Confidence at every step.
A jewellery commission starts with a clear idea and an agreed next step. Choose a private or business enquiry, then confirm responsibilities, deliverables, pricing and timing for that particular assignment. Private jewellery commissions · Jewellery services for businesses
The people behind your piece
Reinhard brings together Chris Matthews, serial entrepreneur and owner of Velloran Group, and Paul Reinhard. At the heart of its craft is Paul, a goldsmith with 15 years of experience in Austria and collaborations with leading Swiss jewellery houses, primarily in gemstone sourcing.
Your jewellery is made by a partner workshop in Austria. Your order is placed with Compass IKE, based in Greece. Our design proposals are identified separately from credited editorial photographs used in the guides. Illustrative proposals are not evidence of current inventory or completed client work.
More value in the piece itself
Our workshop is in Austria. We handle client enquiries online, without a permanent retail showroom in Athens. Lower operating costs allow more accessible pricing, keeping your budget focused on your jewellery.
Personal contact remains part of the experience. Depending on your commission, meetings can be arranged in Athens or Sofia.
01 · Your idea
Tell us about the piece you have in mind, your preferences and your budget. We discuss feasibility and the details that will shape your personal quotation. Your first conversation and quotation are free. Paul, the owner, personally replies to enquiries within 24 hours.
02 · Your written quotation
Before you commit, you receive the design, metal and purity, gemstones, dimensions, total price including taxes and shipping, payment terms and estimated completion time in writing. The quotation identifies the company responsible for your order.
03 · Your approval
Review the design and digital visualisation before production begins. An in-person sample may be available for selected commissions. Where a personal fitting is arranged, your ring size is confirmed by measurement at your location.
04 · Payment, agreed in advance
A deposit of at least 50% is required; the exact amount is specified in your quotation. The balance is payable on delivery. Your payment method is agreed before you proceed.
05 · Delivery & documentation
Shipping is insured, tracked and signed for on receipt. Purchase documentation and any GIA reports expressly included in your quotation are supplied upon full payment.
Care throughout the life of your jewellery
We remain available for resizing, repairs and care throughout the lifetime of your piece. Charges depend on the work required and are explained before we proceed.
This ongoing support does not mean free lifetime maintenance or repairs. Your statutory rights concerning defects or a piece that does not match the agreed specifications remain unaffected.
A personal commission. Clear commitments.
Every order is made specifically for you. Applicable cancellation and withdrawal terms are explained before you commit, without limiting your statutory rights concerning faulty goods or goods that do not match the agreed specifications.
Keep a record of the decisions you approve
A clear commission needs more than a sequence of stages: it needs a shared record of what each approval means. Keep the quotation, the selected design version and any agreed changes together. If a later decision alters material, dimensions or the work included, ask for the affected terms to be restated rather than relying on an earlier summary. Distinguish approval of the design from authorization to manufacture. This makes the next step understandable and gives both sides a consistent reference when a question arises during the commission.
- Quotation: the scope and terms you accepted.
- Design: the specific version reviewed.
- Change: what was revised and whether cost or timing changed.
- Next step: what the approval authorizes.